Ibrahim Malick Application 2011

My Jid - ibmalick@cisco.com email: ibmalick@cisco.com

I am a Consulting Systems Engineer for Cisco in New York. I am responsible for designing collaborations applications (Contact Center, WebEx) for global firms.

XMPP Related Activity

Working closely with expanding Contact Center process to include subject matter experts. Identifying expertise and routing tasks to the most appropriate contact is the immediate design challenge. Recently I have used a contact center application Cisco SocialMiner to send XMPP notifications to "interested" resources. Reviewing XMPP to deliver screen pop to contact center agents

Why the XSF?

Standardized messaging protocol that can address key business issues in contact centers and reducing walls between contact centers and back office enterprise.